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We are happy to accept your return within 30 days of purchase, with no questions asked. To ensure proper handling of your return, please follow these easy steps: 1. Find the Return Form included with your order and fill it out completely. 2. Pack up the item(s) you wish to return. 3. Enclose the Return Form along with your packing slip and the item(s) being returned and send to: Silkies Returns PO Box 8493 Lancaster, PA 17604-8493 Sorry, no credit will be given for any returns received past the allowable 30-day window. All accepted returns will be credited (less shipping & handling) to the original form of payment within 7-10 days of receipt. Return shipping costs are not refundable. Note: We are unable to process exchanges at this time. For assistance with returning your order and placing a new order, please contact Customer Service at [email protected]. Damaged or Defective Item? If an item was damaged or defective upon arrival, please let us know! Contact Customer Service at [email protected] before you return the item so we can assist you with return shipping fees and a replacement. Questions? Please contact Customer Service at [email protected]. |
