For your convenience, you may contact us by email or mail. Please be sure to include your name, address and account number on all correspondence. Email You can email us 24 hours a day, 7 days a week at [email protected]. Mail: Silkies P.O. Box 402 Montoursville, PA 17754-0402 Customer Service Hours: Monday - Thursday from 9:00 am to 4:00 pm ET. Friday from 9:00 am to 1:00 pm ET.